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INTERNATIONAL SHIPPING

We are happy to offer domestic and worldwide shipping.
*Please note that selected items (furniture etc.) must be collected from our showroom in Copenhagen. 

All our items are shipped from Millefiori Interior in Copenhagen, Denmark within 3-5 business days, unless otherwise agreed or stated on your order.
For large quantity orders or very complex packaging please allow for +2 business days.

Shipping rates vary by destination and packaging size/weight and will be calculated at checkout.

If you are experiencing any problems with check-out, or are unable to complete an order,
please contact us directly.

You will receive a tracking number upon shipment, which allows you to track the shipment at all times.


CUSTOMS/DUTIES
 

Please note that orders shipped from Denmark to destinations outside the EU may be subject to import duties charged by the recipient country. 
The courier will typically contact you in case of any extra charges or customs clearance, which may cause delay in the delivery. 

It is the customer’s own responsibility to pay any applicable charges on delivery or return.
If you decide to refuse receiving your shipment, you are responsible for the initial shipping charges, any duties, taxes and/or customs charges that may have incurred (on both the initial and return shipments). 
This amount will be subtracted from you refund. 

Unfortunately, we have no control over customs and import duties, and can not disclose how much these duties will amount to before your order is delivered. Customs rules vary from country to country. For further information, we recommend that you contact your local VAT and customs office.


CLAIMS/DAMAGED ITEMS


Online orders will be insured during shipping and must always be immediately inspected by the customer upon receipt.

Any damages must be communicated to us in no later than the two first days of receipt in order for the insurance to be valid.

If an item you have received is damaged,
please contact us immediately at contact@millefioriinterior.com

To be eligible for a compensation/refund, you are required to keep all supporting documentation, such as the damaged package and item(s)
until further notice.


RETURNS

You have the right to regret your purchase within 14 days, 
unless otherwise agreed or stated in your order.

Any return costs you incur yourself.
Millefiori Interior will refund the full amount of the returned items(s) (minus initial shipping costs).
You are responsible for all other expenses, including the return costs and customs on delivery or return, if applicable. 

The request for cancellation must be notified to us no later than 14 days after delivery, and must be delivered to us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.

If you wish to make use of your right to withdraw the purchase, you must send us an e-mail on contact@millefioriinterior.com.

In your message, clearly state, that you want to use your right of withdrawal.

Return address:

Millefiori Interior
Petersborgvej 3
2100 Copenhagen Ø
Denmark 
contact@millefioriinterior.com

Refunds will be issued in the same currency as the original purchase.
Any differences in the amount refunded can be due to exchange rate fluctuations and/or bank fees, which will not be reimbursed.


Condition of the item you have returned

To be eligible for a return, all items must be returned in their original packaging in the same state they were received in. 

We kindly ask you to make sure the goods are safely wrapped and insured.

If the item is returned damaged or modified it is considered of decreased value.
This means, that when the purchase is canceled, you will receive a partial or no refund of the purchase amount.
It is up to Millefiori Interior to evaluate the condition of the item.

Once a return has been accepted, all successfully returned items will be credited to the credit card used to originally purchase the item(s).
The original shipping charges will not be refunded. 

You will receive an email notification once the refund has been initiated. 
Please note that it can take up to 10 business days for the return to appear on your account.