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SHIPPING, DELIVERY AND RETURNS

We ship to the following locations
Albania, Argentina, Austria, Australia, Belgium, Bulgaria, Canada, Croatia, China, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Monaco, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, South Korea, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, and United Arab Emirates, United Kingdom and United States.

If your location is not included in the list above, please send us an email with a request.

When placing an order an immediate receipt will be sent by email stating the order summary. Please note that this receipt is not a valid order confirmation and that the order is not binding at that time.

Afterwards you will receive a final order confirmation. In case of errors or omissions related to the order Millefioriinterior.com reserves the right to cancel the order up to the point of delivery.

All our items are shipped from Millefiori Interior in Copenhagen, Denmark within 3-5 business days, unless otherwise agreed or stated on your order. For large quantity orders or very complex packaging please allow for +2 business days.

Shipping rates vary by destination and packaging size/weight and will be calculated at checkout.

If you are experiencing any problems with check-out, or are unable to complete an order, please contact us directly.

You will receive a tracking number upon shipment, which allows you to track the shipment at all times.

Online orders will be insured during shipping and must always be immediately inspected by the customer upon receipt. Any damages must be communicated to us in no later than the two first days of receipt in order for the insurance to be valid.

If an item you have received is damaged, please contact us immediately at contact@millefioriinterior.com

To be eligible for compensation/refund, you are required to keep all supporting documentation, such as the damaged package and item(s) until further notice.

You have the right to regret your purchase within 14 days, unless otherwise agreed or stated in your order.

Any return costs you incur yourself. Millefiori Interior will refund the full amount of the returned items(s) (minus initial shipping costs). You are responsible for all other expenses, including the return costs and customs on delivery or return, if applicable. 

The request for cancellation must be notified to us no later than 14 days after delivery, and must be delivered to us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.

If you wish to make use of your right to withdraw the purchase, you must send us an e-mail on contact@millefioriinterior.com.

In your message, clearly state, that you want to use your right of withdrawal.

Return address:

Millefiori Interior
Petersborgvej 3
2100 Copenhagen Ø
Denmark 
contact@millefioriinterior.com

Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded can be due to exchange rate fluctuations and/or bank fees, which will not be reimbursed.

Condition of the item you have returned
To be eligible for a return, all items must be returned in their original packaging in the same state they were received in. 

We kindly ask you to make sure the goods are safely wrapped and insured.

If the item is returned damaged or modified it is considered of decreased value. This means, that when the purchase is canceled, you will receive a partial or no refund of the purchase amount. It is up to Millefiori Interior to evaluate the condition of the item.

Once a return has been accepted, all successfully returned items will be credited to the credit card used to originally purchase the item(s). The original shipping charges will not be refunded. 

You will receive an email notification once the refund has been initiated.  Please note that it can take up to 10 business days for the return to appear on your account. 

Once a return has been accepted, all successfully returned items will be credited to the credit card used to originally purchase the item(s).
The original shipping charges will not be refunded. 

You will receive an email notification once the refund has been initiated.  Please note that it can take up to 10 business days for the return to appear on your account.

There can be several reasons why you are experiencing problems with your check-out.

For instance, if your order quantity is exceeds the standard shipping calculations, your order cannot be completed. In that case, please send us an email and we will send you an invoice.

We are always here to help, so please contact us directly via contact@millefioriinterior.com and we will do our best to help you with your purchase.

We reserve the right to reject your order if an item you have ordered is out of stock, if we identify a product or pricing error, or if we cannot obtain authorization for your payment. 

We disclaim liability for typing errors, incorrect price and price adjustments, technical errors and unavailable products.

Orders shipped from Denmark to destinations outside the EU may be subject to import duties charged by the recipient country. 

Import taxes are charged by your local tax authorities and are the responsibility of you, the buyer.

It is the customer’s own responsibility to pay any applicable charges on delivery or return.
If you decide to refuse receiving your shipment, you are responsible for the initial shipping charges, any duties, taxes and/or customs charges that may have incurred (on both the initial and return shipments). 
This amount will be subtracted from you refund. 

Unfortunately, we have no control over customs and import duties, and can not disclose how much these duties will amount to before your order is delivered. Customs rules vary from country to country. For further information, we recommend that you contact your local VAT and customs office.

OTHER

Millefiori means "a thousand flowers" in Italian and is also the name of the Murano glasswork technique used to create distinctive clusters of flowers on glassware.

Our normal store opening hours are

Wednesday 12.00-18.00
Sunday 11.00-14.00

Please note that this may vary during holidays.

You are also welcome to make an appointment to visit the store another time outside our opening hours. To make an appointment to visit our store, please contact us via e-mail

December 18      11.00-14.00
December 20      10.00-15.00
December 21      12.00-18.00
December 22      10.00-15.00

December 23-27
Closed for Christmas

December 28     12.00-18.00
January 4         12.00-18.00
January 5         10.00-14.00

Or by appointment 

The currency of your purchase is determined by the country your order will be delivered. Open the menu or scroll down to the bottom to select your country and currency.

Yes. You can buy a Millefiori gift certificate, wrapped in a candy box here.

Please note that the gift card is only redeemable in our physical store.