Frequently Asked Questions
Shipping & Delivery
Do you ship to my location?
We ship to the following locations
Albania, Argentina, Austria, Australia, Belgium, Bulgaria, Canada, Croatia, China, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Monaco, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, South Korea, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, and United Arab Emirates, United Kingdom and United States.
If your location is not included in the list above, please send us an email with a request.
When will you ship my order?
When placing an order an immediate receipt will be sent by email stating the order summary. Please note that this receipt is not a valid order confirmation and that the order is not binding at that time.
Afterwards you will receive a final order confirmation. In case of errors or omissions related to the order Millefioriinterior.com reserves the right to cancel the order up to the point of delivery.
All our items are shipped from Millefiori Interior in Copenhagen, Denmark within 3-5 business days, unless otherwise agreed or stated on your order. For large quantity orders or very complex packaging please allow for +2Â business days.
Shipping rates vary by destination and packaging size/weight and will be calculated at checkout.
If you are experiencing any problems with check-out, or are unable to complete an order, please contact us directly.
You will receive a tracking number upon shipment, which allows you to track the shipment at all times.
What should I do if my item arrives damaged/defective?
Online orders will be insured during shipping and must always be immediately inspected by the customer upon receipt. Any damages must be communicated to us in no later than the two first days of receipt in order for the insurance to be valid.
If an item you have received is damaged, please contact us immediately at contact@millefioriinterior.com
To be eligible for compensation/refund, you are required to keep all supporting documentation, such as the damaged package and item(s) until further notice.
Why can't I complete my order?
There can be several reasons why you are experiencing problems with your check-out.
For instance, if your order quantity is exceeds the standard shipping calculations, your order cannot be completed. In that case, please send us an email and we will send you an invoice.
We are always here to help, so please contact us directly via contact@millefioriinterior.com and we will do our best to help you with your purchase.
Why was my order cancelled?
We reserve the right to reject your order if an item you have ordered is out of stock, if we identify a product or pricing error, or if we cannot obtain authorization for your payment.Â
We disclaim liability for typing errors, incorrect price and price adjustments, technical errors and unavailable products.
Why am I being charged import taxes/duties?
Orders shipped from Denmark to destinations outside the EU may be subject to import duties charged by the recipient country. Import taxes are charged by your local tax authorities and are the responsibility of you, the buyer.
Unfortunately, we have no control over customs and import duties, and can not disclose how much these duties will amount to before your order is delivered. Customs rules vary from country to country. For further information, we recommend that you contact your local VAT and customs office.
Returns
What is your return policy?
You have the right to regret your purchase within 14 days, unless otherwise agreed or stated in your order.
Any return costs you incur yourself. Millefiori Interior will refund the full amount of the returned items(s) (minus initial shipping costs).You are responsible for all other expenses, including the return costs and customs on delivery or return, if applicable.Â
Please read all about returns here.
How do I return an order?
You have the right to regret your purchase within 14 days, unless otherwise agreed or stated in your order.
Any return costs you incur yourself. Millefiori Interior will refund the full amount of the returned items(s) (minus initial shipping costs). You are responsible for all other expenses, including the return costs and customs on delivery or return, if applicable.Â
The request for cancellation must be notified to us no later than 14 days after delivery, and must be delivered to us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.
If you wish to make use of your right to withdraw the purchase, you must send us an e-mail on contact@millefioriinterior.com.
In your message, clearly state, that you want to use your right of withdrawal.
Please read all about returns here.
When will I receive my refund?
Once a return has been accepted, all successfully returned items will be credited to the credit card used to originally purchase the item(s). The original shipping charges will not be refunded.Â
You will receive an email notification once the refund has been initiated. Please note that it can take up to 10 business days for the return to appear on your account.
Other
What does 'Millefiori' mean?
Millefiori means "a thousand flowers" in Italian and is also the name of the Murano glasswork technique used to create distinctive clusters of flowers on glassware.
When can I visit your store?
Please see our store opening hours here.
If our opening hours do not suit you, please contact us, and we will be happy to schedule a private viewing. Please let us know if you would like to view any specific items.
To make an appointment to visit our store, contact us via e-mail
The Millefiori Interior webshop is always open for orders. We ship worldwide.
You are always welcome to choose the pick-up in store option, when placing an online order.*Pick-up of orders only during store opening hours or by appointment.Â
How do I change the currency/shipping destination?
The currency of your purchase is determined by the country your order will be delivered. Open the menu or scroll down to the bottom to select your country and currency.
Can I buy a gift card/certificate?
Yes. You can buy a Millefiori gift certificate, wrapped in a candy box here.
Please note that the gift card is only redeemable in our physical store.
Still have questions? Please email us at contact@millefioriinterior.com and we will get back to you.